Privacy Policy

Introduction

Bhogi Commerce is operated by BHOGI COMMERCE LLP, registered at G4, Sri Sai Enclave, Pragathi Nagar, Nizampet, Qutubullapur, Hyderabad, Telangana 500090, India. We provide an e-commerce and point-of-sale platform and related services at bhogi.in. This policy explains what information we collect, why, and the choices you have. You can reach us at bhogicommerce@outlook.com.

Information we collect

Visitors and customers of our stores and platform: name, email address, phone number, delivery address, order history, payment status (we do not store card numbers), and basic usage data such as device and pages visited.

Business contacts we reach out to: we may contact businesses (for example shops, wholesalers, manufacturers, distributors and agencies) about our services. For this we hold the business name, city or locality, business address and business phone number as published in public business directories and listings, and any details you give us when you reply.

WhatsApp conversations: if you message us or reply to our messages on WhatsApp, we receive your phone number, WhatsApp profile name, the content of your messages, and the delivery and read status of the messages we send.

How we use it

• To provide and support our platform, process orders and send order updates and receipts.
• To tell businesses about our services, including by WhatsApp, only where you have agreed to receive such messages or have contacted us first.
• To answer your questions, improve our services, prevent fraud and meet legal obligations.

WhatsApp messages and consent

We send promotional WhatsApp messages only to people who have opted in, for example by messaging us, replying to one of our ads, or telling us they want to hear from us. You can withdraw consent at any time by replying STOP to any message or by writing to us. After you opt out we keep your number on a suppression list so that we do not message you again. We do not use WhatsApp for unsolicited messages to people who have not opted in.

WhatsApp is operated by Meta Platforms. Messages we send and receive through the WhatsApp Business Platform are also processed by Meta under Meta's terms and privacy policy.

Who we share it with

We do not sell your personal information. We share it only with service providers who help us run the service, under confidentiality terms: cloud hosting (Microsoft Azure, India region), messaging (Meta WhatsApp Business Platform), payment and shipping providers for your orders, and professional advisers where required by law. We may disclose information if the law requires it.

Storage and retention

Data is stored on Microsoft Azure servers in India. Customer and order records are kept for as long as needed for the service and for tax and legal requirements. Business-contact records that never respond are deleted after 12 months. Opt-out records are kept so we can honour them.

Your rights

You can ask us to give you a copy of your personal information, correct it, delete it, or stop using it, and you can withdraw consent at any time, subject to legal requirements. Write to bhogicommerce@outlook.com or reply STOP on WhatsApp. We will respond within a reasonable time, and within the period required by applicable Indian law, including the Digital Personal Data Protection Act, 2023.

Security

We use encrypted connections (HTTPS), access controls and limited access to personal data. No system is completely secure, so we cannot guarantee absolute security.

Children

Our services are not directed at children under 18, and we do not knowingly collect their information.

Grievance contact

Grievance Officer, Bhogi Commerce LLP
Email: bhogicommerce@outlook.com
Address: G4, Sri Sai Enclave, Pragathi Nagar, Nizampet, Qutubullapur, Hyderabad, Telangana 500090

Changes

We may update this policy. The date at the top shows the latest version.